Frequently Asked Questions

 

Company

Q. Are you a licensed company?

A. We are officially licensed by the Transport for London Taxi and Private Hire. Our licence number is 01002.

 

Q. What are your operating hours?

A. We operate 24 hours a day, 7 days a week, 52 weeks in the year. We are always available any time during the year.

 

Q. Are your quoted fares fixed fares?

A. All our fares are fixed, expect in certain circumstances, when our driver had to wait longer than the allocated free waiting time, or if there’s any additional drop offs, pickups, or diversions there will be additional charges.

 

Q. What types of transfer do you specialise in?

A. We specialise in all airport transfers; however, we do provide other transfers such as, cruise-port transfers, train station transfers, hotel transfers and transfers from and to any UK destination.

 

Q. We have child traveling with us do you provide child seat?

A. Yes. We do provide child seat; you can request if required. (Maximum of 2)

 

Booking

Q. How do I make a Booking?

A. You can make a booking on our instant online booking system, or you can also email us on info@travelbirdcars.co.uk or call us on 0208 111 1021 or +44 (0) 208 111 1021.

 

Q. How do I track my driver?

A. Our driver will send a SMS or call you on arrival. If you do not hear from our driver and want an update on your booking call our customer service centre on 0208 111 1021 or +44 (0) 208 111 1021

 

Q. Can I smoke in the car?

A. No. We have strict no smoking policy in all our vehicles.

 

Q. Can I amend my booking?

A. Yes, you can amend your booking by logging in to your profile. Or you can make amendment by calling our customer service team on 0208 111 1021 or +44 (0) 208 111 1021.

 

Q. What type of vehicle do you provide?

A. Saloon, Executive Saloon, MPVs, Executive MPVs and 8-seater Minibus.

 

Q. Can I make an advance booking?

A. Yes.

 

Q. Are your quoted fares fixed fares?

A. All our fares are fixed, expect in certain circumstances, when our driver had to wait longer than the allocated free waiting time, or if there’s any additional drop offs, pickups, or diversions there will be additional charges.

 

Policies and other info

Q. What is your cancellation policy?

A. A booking can be cancelled by giving us advance 12-hour notice. See Our Terms & Conditions

 

Q. What is your waiting time policy?

A. Please see our Terms & Conditions